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Start your upload

Welcome to our photo upload tool. Please enter your order or reference number and your email address to begin uploading your photos.

Try a demo first
Reference number: demo
Email address: demo@email.address
This demo resets automatically every 5 minutes. Your uploads, sort order, and notes are cleared and sample photos are restored.

Help & FAQs

Quick tips for uploading, reordering, and managing your photos and videos. If you're stuck, email hello@thecommunitystoryhub.org .

  1. Upload your photos and video clips (MP4 or MOV) — you can drag & drop — but please upload no more than 15 at a time.
  2. Wait for each file to finish uploading. Don't worry if they don't look to be positioned right — we'll sort this out.
  3. Drag your images and videos in the grid to set the order. We will use this order to create your collage.
  4. Click Tell us you're done when you're done.
What file types can I upload?
We accept common image formats (JPEG, PNG, WEBP, HEIC) up to 50 MB each. We also accept video files (MP4, MOV) up to 200 MB each. If a file type or size isn't supported, you'll see an error.
How do I play a video I've uploaded?
Once a video has finished uploading, it appears as a thumbnail in the gallery. Double-click the thumbnail to play it in a full-screen preview. Click anywhere outside the player (or press Escape) to close it.
Can I upload the same file twice?
We automatically prevent duplicates. If you add a file you've already uploaded, you'll see a message and it will be skipped.
How do I change the order of my files?
Drag the thumbnails in the grid. We save your order automatically.
How do I remove a photo or video?
Click the × on a thumbnail to delete it. You can also use Delete all files to start fresh.
I clicked “Tell us your done" too soon. What now?
No worries. On the next page there's a link to return and keep uploading or reordering your files.
What happens after I click “Tell us you're done"?
We'll send you a confirmation email and notify our team that your upload is ready. You'll also see a summary page with a link to return and keep uploading or reorder if you change your mind.
An upload keeps failing — what should I do?
Try these steps:
  1. Check your internet connection is stable.
  2. Refresh the page and try uploading the file again.
  3. If a video is failing, check it's under 200 MB.
  4. If the problem continues, email us and attach the file — we can upload it for you.
How long will my files be stored?
Your uploaded photos and videos (and any notes you leave) are kept securely for 30 days after you confirm your upload. After that, they're deleted automatically to protect your privacy.
Can I leave special instructions?
Yes—use the “Add a note for our team" box under the gallery. Your note saves automatically as you type.
A file looks wrong or corrupted—what should I do?
Very occasionally a file can become corrupted during transfer. Please delete that file (tap or click × on its thumbnail) and upload it again. If problems continue, contact us and we'll help.
Best device to use
You can upload from a phone or tablet, but for the best performance—especially when reordering or uploading many large images—we recommend using a computer/desktop.
Will other customers see my files?
No. Your uploads are stored in a private folder linked to your order details.
Need more help?
Email us at hello@thecommunitystoryhub.org and we'll be happy to assist.